In many companies, knowledge is generally available, but it remains hidden when it is most needed. Employees waste valuable time searching through documents, repeatedly asking colleagues, or laboriously piecing information together from memory. The Knowledge Assistant puts an end to searching and asking questions and provides your employees with the right answer at the right moment, so that everyone can act with confidence straight away.
Employees waste valuable time searching through documents, repeatedly asking colleagues for help, or laboriously piecing information together from memory. This results in unnecessary interruptions, errors and a risky reliance on individual experts.
Ø 2,5 Hrs.
Employees spend every day searching for information (McKinsey)
35 %
Up to 20% of working hours are lost due to inefficient information searches and queries (IDC)
80 %
Critical business knowledge resides in people’s minds not in systems
The Instant Knowledge Assistant is at the heart of great2know. It bridges the gap between your experts’ knowledge and your team’s day-to-day work by combining structured data capture with intelligent dialogue-based responses.
The Assistant does not provide information in the form of static documents, but rather delivers it in context exactly when it is needed. This saves a huge amount of time: time-consuming searches for information are replaced by instant answers.
It draws on the knowledge twins for roles and tasks that have been set up in the background. This means that employees receive answers that are precisely tailored to their specific context and background – not generic, but precise.
Employees can resolve queries immediately via chat, access step-by-step guides and carry out complex processes with confidence without interrupting their own workflow or that of their colleagues for follow-up questions or time-consuming research.
Experienced staff are freed from repetitive queries and gain the space to innovate. Error rates fall dramatically, as every action is based on validated expert knowledge
Knowledge is accessible and usable at any time, regardless of location, time or individual experience. The corporate memory operates round the clock for every employee, wherever they are.
